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General Questions
Can I Return A Purchase?
Except in the case of manufacturing defects, we are unable to accept returns on custom order items. Please check your order for defects immediately upon arrival, as there are absolutely no returns after 30 days from receipt of order. In the event that you receive defective merchandise, please contact us immediately and we will work to resolve the issue.
Orders with imprint errors or incorrect products will be reproduced free of charge, unless the defect is a consequence of poor quality artwork and we’ve advised you before production of the artwork issue. We will also arrange for pickup of the misprinted items at no cost to you.
A full credit or refund will not be given on goods ordered in excess of your requirements. If you have ordered the wrong thing we will give you a refund provided the goods are still in their original packaging, undamaged and returned to us within 14 days of the invoice date. We reserve the right to charge a 10% restocking fee. Freight charged on the outgoing order will not be refunded.
If returning goods under any condition you must contact our office to obtain a goods return credit request, which must accompany the goods being returned.
Can I Cancel An Order?
After your order and artwork has been approved, we submit it to the factory for printing. We understand that occasionally a situation may arise where a change needs to be made after art approval. Should this occur, we will do our best to notify the factory of the change before production begins. You may incur setup fees if your merchandise has entered the production process. Unfortunately, we are unable to cancel or change your order once production has begun. Should you no longer require your ordered materials after production, you will be liable for the full cost of the items.
Will My Price Be The Same As Price Online?
While we make every effort to keep our site up to date, occasionally market conditions may cause product pricing to change. All pricing is subject to change at any time, and we reserve the right to make such changes as necessary. In the event that the price on an item you order differs from the currently published web price, we will notify you of the updated pricing or assist you with finding a comparable product to better meet your budgetary needs.
What Will My Product Look Like?
We strive to provide clear, accurate product images to assist you with your purchase. Please be aware that computer monitors display colour differently, and the photos and colour swatches shown are not in any way guaranteed to precisely replicate the actual product. It is always advisable to evaluate an actual sample of the product when possible. In the case of Taurus Sublimated Lanyards manufactured in our factory in Melbourne, we supply physical samples for you to approve before production commences.
Can We Colour Match?
If you would like an exact colour match please include desired colours in PMS form rather than CMYK or RGB. All artwork without exact PMS colours will be matched as closely as possible but exact colour matching is not guaranteed. Extra charges may apply for PMS colour matching. If no specific colours are specified stock ink colours will be used at no additional charge.
Can I Get An Account?
You can apply for a credit account by contacting accounts@ezitag.com.au.
What Are The Payment Options?
If you have a credit account, we supply on 30 day payment terms. You may also pay by American Express, Visa, MasterCard, or EFTPOS. American Express incurs a 3% surcharge.
Do You Have Special Prices For Re-Sellers?
Yes, we offer special prices for Re-Sellers. Please contact our sales office by phone for details. The prices shown on this website are prices for our end users.
Disclaimer
Print logos, marks or messages are for illustrative purposes only. We do not claim to have sold, printed or manufactured the illustrated items to the owners of any logo, mark or message, or to be endorsed by the owners in any way.